The Fitzwilliam Hotel’s Concierge, Gerard McCavanagh, has been awarded ‘Concierge of the Year 2016’ by industry peers at the annual Les Clefs d’Or Ireland gala ball.
The Clefs d’Or concierges, also known as The Golden Keys, can be identified by the crossed Golden Keys on their uniform lapels and are known across the globe as your guarantee that you are in the care of a professional, dedicated to maximizing the potential of your visit. The annual award, held this year in Dunboyne Castle, is said to recognise the ‘best of the best’ in Ireland making it a truly special accolade for the winner.
Commenting on his win, Gerard said, “I am extremely proud to be a member of Clefs d’Or in Ireland and I am so pleased to have been named as Concierge of the Year. It is such an honour to have been recognised by my peers.”
Concierge Gerard, who has been welcoming guests through the doors of the Fitzwilliam Hotel in Belfast since it opened nine years ago, had to undergo a concierge knowledge test and a rigorous interview as part of the award process.
The Concierge of the Year Award is also named the Jimmy Connor Award to honour the late Jimmy Connor who was concierge at the Grand Central Hotel and then at The Europa Hotel in Belfast.
This is the second award Gerard has won during his time at the recently awarded five-star Fitzwilliam Hotel, Belfast; he previously won Concierge of the Year at the Janus Awards in 2014.