Charles Hurst dealerships celebrate award wins for excellent customer service

by • July 31, 2019 • Business, City News, FeaturedComments (0)280

Charles Hurst Toyota and Charles Hurst Vauxhall have both won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships and follows on from the Charles Hurst JEEP Motability award for customer satisfaction earlier this year.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are due to be announced at the beginning of 2020.

Donna Henry, Motability Dealer Development Manager at Motability Operations Ltd explains:

“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience as after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Charles Hurst Toyota and Charles Hurst Vauxhall. Many congratulations to them both on their award.”

Celebrating their Motability Dealer Award win, Charles Hurst Group operations director, Colin McNab said:

“All of us at Charles Hurst Toyota and Charles Hurst Vauxhall are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service within the Charles Hurst Group and to welcoming many more Motability customers through our doors.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme and to find your local dealer, visit www.motability.co.uk or call 0800 953 7000.

For more information on the Charles Hurst Group please call 028 9517 0268 or visit https://www.charleshurstgroup.co.uk/

Pictured from left to right: Ross Graham, Charles Hurst Toyota Management, Donna Henry, Motability Dealer Development Manager, Debbie McCallen, Charles Hurst Toyota Motability Specialist, Stephen Morton. Charles Hurst Vauxhall Management, Colin McNab, Charles Hurst Group Operations Director, Martin McMullan, Charles Hurst Vauxhall Management, Philip O’Reilly, Charles Hurst Vauxhall Motability Specialist and Ian Matchett, Charles Hurst Vauxhall Motability Specialist.

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